IDA Institute blog

By | Company

The Nottingham Hearing Practice is Inspired by Ida

The Nottingham Hearing Practice is Inspired by Ida

FRI SEP 28, 2018 10:36 AMBy Ellen Pucke

The Nottingham Hearing Practice in Nottingham, England is the newest clinic to earn the Inspired by Ida label for person-centered care. Inspired by Ida is a program that guides both hearing care professionals and front desk staff in the fundamentals of person-centered care (PCC) and provides coaching for implementing PCC in their work via tools developed by the Ida Institute. Successful completion of the coursework and pledging a commitment to PCC principles earns clinics the Inspired by Ida label, a benchmark of quality in person-centered care.

We checked in with Jo Herrod, Co-Director and Audiologist to learn more about the Nottingham Hearing Practice’s philosophy and what earning the Inspired by Ida label means to them.

Why was it important to you that your clinic become Inspired?

We are a newly established partnership of two accomplished audiologists bringing more than 50 years of combined experience from the public and private sectors to the clinic. We share with the Ida Institute the same passion for delivering the best possible outcome for clients and we will always take on board any service, training, and new ideas that can help us maintain and improve upon our ethos.

As seasoned professionals, what did you take away from completing the Inspired by Ida program?

We have a significant dedication to our practices and we have both finely honed our patient experience over many years. Having done the Inspired by Ida courses we realize that a lot of what we do naturally echoes much of Ida’s principles. However, one never stops learning and it is easy to become complacent, hence us sharpening our skills through the Inspired by Ida program.

How would you define person-centered care?

Person-centered care means that the client in question is at the heart of whatever we do, to enable us to deliver the best possible outcome now and for their future care.

What does person-centered care mean to your clients?

I think if you asked a client “what is person-centered care?” they would have a good guess, but not recognize its importance in the work we do.

We try to convey with our marketing materials and website that they are the most important thing about what we do, and that we strive for the best possible result for them and their family. If that means putting off going down the hearing aid route for another year or so, then that is the advice we give them. Clients have been surprised when we have not “tried to sell them a hearing aid”, but this only leads to greater trust in us as a private company and sets us apart from other local providers.

The Inspired by Ida label of quality is all a part of how we demonstrate who we are to our community.

Visit our Inspired by Ida page to learn how you can join the program and earn the label as a clinic or visit our Learning Hall to earn Ida badges as an individual practitioner.

The importance of placing your ear mould correctly

By | Consumer Advice, Technical

When your hearing is at a level where it is necessary to wear behind the ear hearing aids (or BTEs), then the ear mould fit quality is crucial to the effectiveness of the devices.

By the way, when talking about BTEs, we mean hearing aids with thick 3mm tubing and ear hook. Those with thin 1mm tubes are termed THIN TUBE (commonly dispensed by NHS), and those with thin wires are termed RIC (receiver in the ear).

So, I notice certain common problems with severe to profound hearing loss fittings:
1. One is that the ear mould is aged (get it replaced if it is yellowing or orange colour, brittle, or in any way damaged);
2. The tubing is not being changed regularly (the ear mould tubing should be soft and pliant when pinched). If the tubing is brittle, discoloured, cloudy, torn or if it has debris inside, then you need new tubing.
3. The mould itself is too shallow. As a rough indicator, ear moulds should be extended down the ear canal if the hearing loss is severe+. For various reasons, many ear moulds in use are too shallow in the ear canal. This will cause loss of useful gain and increase feedback issues (whistling).
4. The mould is ill-fitting. Unfortunately, ears change shape through life, so it is quite plausible that your ear moulds do not fit as well as they need to (very snug, without being uncomfortable).
5. The aid itself over-compresses. Many modern digital hearing aids which may perform quite wonderfully for those with a mild to moderate hearing loss do not work so well for severe+ losses as they may adjust volume downwards when not required.
6. Loop / T-coil (and FM / Radio) function is under-utilised. There are additional features in most BTEs that can assist you to hear better in challenging environments. However, I’m continually surprised at the lack of awareness in this area.
7. The most frustrating problem is so common. It is the way the ear mould is situated in the user’s ear. If it’s not right, then volume is lost and whistling occurs.
 


These two photos above show the ear mould helix part (top) not fitted into the ear correctly.


This 3rd photo shows a great quality ear mould (Starkey Silicone E2108) fitted into the concha of the ear correctly.

We are experts in handling the complexities of severe to profound hearing loss. Call us to book an appointment with Jo or Alan.

‘Inspired by IDA’ accreditation

By | Training

We are so proud that The Nottingham Hearing Practice has been awarded the”Inspired by Ida” status for embracing the ethos and standards of the IDA Institute.

The NHP is one of the first clinics in the UK to acquire Inspired by Ida status and the institute has asked Jo to write a short story about our practice and why she chose to join the programme. She was thanked for choosing to work with the IDA institute in advancing a person-centered approach to hearing care.

The clinic badge is awarded to any practice where 80% of the staff have done the personal courses, which me and Alan both have. So the red badge is the most important one!

Jo completes an IDA Institute course on Patient-centred care

By | Training

Those who earn the Person-Centered Care badge have a thorough understanding of the different aspects of person-centered care and how person-centered care differs from the traditional biomedical model. Most importantly, they understand what it means to practice person-centered care with their clients through empathy and active listening.

Book a consultation now to meet Mrs. Jo Herrod on 0115 857 2900

Steve discusses the merits of Ultimate Ear Protection

By | News, Technical

Our visitors are reacting well to Steve’s warm and personable approach. With a skilled technical background over decades, he has a wealth of knowledge about our products and can explain the finer details in easy-to-understand language in a manner that you will appreciate.

Come along to see us if you would like to know more about hearing loss, hearing aids, tinnitus, ear wax removal, balance problems, noise protection, in ear monitors, sleep plugs, swimming plugs and more.

Another Tympanometer purchased by The Nottingham Hearing Practice

By | Technical, Training

The very latest tympanometer has been tested and now ordered. It allows us to check middle ear function quickly and without fuss. The tip is placed into the entrance of your ear canal. You will feel a very gentle, almost imperceptible pressure build for about 2 seconds, and that’s it.

We are confident that we are again the only hearing care practice in this area to include free middle ear screening to every patient we test.

Highest quality ear wax removal service

By | News, Training

Here at the Nottingham Hearing Practice we have a wealth of experience in ear wax management, its removal and associated problems. Being able to access two of Nottingham’s most experienced and respected audiologists means you can be assured of a safe and effective ear wax removal procedure.

Micro-suction is generally seen as the safest, most effective way of removing an ear wax blockage, however it is not always possible to achieve this with micro-suction alone. We are trained in all disciplines of ear wax removal whether it be via micro-suction, irrigation and or instrumentation and we allow longer appointment slots for our procedures.

On initial inspection of your ears, we can usually determine what the best way forward will be for you. Ear canals vary dramatically from person to person, variance in shape, size and direction must be considered as should the nature, density, type and volume of wax present. Sometimes post-wax removal, we can find an underlying infection present where we will make a post wax removal medical referral for treatment.

We understand that an ear wax removal procedure can be daunting process for many so if you have any questions or reservations please don’t hesitate to call us and one of our highly trained audiologists will be happy to chat with you…..

Longer appointment times
2 highly qualified staff, working full time – means more appointment availability
Brand new micro-suction equipment
Multi-skilled clinicians (micro-suction, irrigation, physical removal)

IDA Institute training completed

By | Training

The wonderful resources of the I D A Institute to improve the general understanding and knowledge of hearing care professionals is greatly welcomed by our staff.
Alan completed two courses today

“Those who earn of the Motivation badge use motivational engagement to get better outcomes and more satisfied clients. They have a thorough understanding of client engagement, motivational interviewing, and the benefits of using the Ida Motivational Tools.”