“To say Alan and Jo made me feel completely at ease within a few minutes of meeting them is no exaggeration – what sincere, warm, and professional audiologists they are. After a 10 year ordeal with the NHS that in all honesty left me pretty despondent with my quality of life due to my hearing loss, along with the whole feeling weary and battered by it all, I feel like a different person with my new hearing aids. Alan was the consummate professional while running his tests & diagnosis, before going through the options available to me as to which hearing aids were best suited to my specific situation, and giving me the pros and cons of each – the beauty being that zero selling was done, Alan’s objective was to find the best solution, not necessarily the most expensive.
The jump in customer care with The Nottingham Hearing Practice is massive – no rushing me out of the door, or minds on the next/last patient, no brushing over my questions/concerns, and a very welcoming environment with warm staff whose desire to make sure the client is truly happy and satisfied is very apparent. It may sound very cliched, but Alan has without a doubt opened the world back up to me in regards to the hearing side of it, and I would wholeheartedly recommend anyone who has hearing problems to visit this practice and regain that quality of life that is missing when you can’t hear properly.”